INFLUENCE OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON SECRETARY EMPLOYABILITY
Information Communication Technology (ICT) in revert time has had tremendous impart in human activities in the world over. This study set out to determine the impact of information communication technology in the performance of secretaries in Rivers state. It is also necessary to know whether the organization encourages the acquisition of this skill by the secretaries or whether the secretaries are ready to learn the new skills.
This researcher obtained relevant data for the study through primary and secondary sources. Primary sources include questionnaire and personnel interviews, whereas secondary most secretaries and executives in most offices in Rivers State take advantage of the available training opportunities to enhance the performance of secretaries, which manifest in improved performance.
We recommended that secretaries are encouraged and provided with enough finance to go for relevant training for knowledge of information Communication Technology (ICT).
CHAPTER ONE
- INTRODUCTION
Access to information and communication technology (ICT) is a veritable factor in relationship within the communities of the world. The role of ICT Involves the Enhancement of information that gears proper understanding between people living in the community. The knowledge and access, to ICT determine the effect of their Contributions to and impact towards followership acquisition of the basic employable skills. Contributing to this, Akuregwu, Udida and Uni (2007) assert that lack of skill- oriented education acquired by majority of our university graduates accounted for high unemployment rate that start at 27.9% as at 2005
Information and communication Technology can be defined as computer based tool used by people to work with the information communication processing needs of In organization. It includes the computer hardware and softwares, the network and several other devices-video, audio, photograph cameras, computer set, laptops and for >n that convert information-text, images sounds motions and so on into common digital form corroborating this is Miken exchange on education technology (1999) which conformed that ICT is a tool of tremendously Help in improving the quality of teaching and learning in university and acknowledge that it is not only in Nigeria but world over that ICT has become natural part of many daily life cutting across academics, business and human endeavours.
Computer Age, Space Age, Information Age, are some of the terms used in describing the period in which peoples now find themselves. These terms allude to one fact, that we live in a highly technological period or in other words technological Age. Kenneth (2001).
New information systems -has captured the. secretarial profession and made it challenging. The effect of electronic development has become a viable reality in our days.
The use of an information system reduces the long man-hour to, a pressing bottom, thus making the world a global village where contact could be made between people in various continents in a matter of seconds.
The stereo-typical image of the secretary as a servant to the boss is fading, today, secretaries are seen as partners working side by side with their bosses and taking responsibility for more decision making tasks, though secretaries have always Assessed intelligence and initiative, current technological advances especially with computers which have made it easier for a secretary to be recognized within a company or organization.
Secretaries no longer need to type various versions of form letter, they now have time to exhibit management new talents and abilities. A secretary spends more time composing correspondence, packages to prepare information.
It is no more a tale of traditional office with the tense-looking secretary. The work of the secretary is now becoming’ enviable with the new electronic devices in the office. The automated office lowers greater efficiency, high productivity; better qualify work and lower cost of services.
With the usage of automated equipment, there is a standardized procedure to process communication quickly and accurately. In any environment where information system is used, tasks are generally organized according to work specialization. These modern technological system save time, money and effort.
According Adwunmi (2002) who opined that the place of the secretary was threatened by the advent of the modern, information system, particularly the computer. The electronic invention has formally repositioned the secretary in the modern public organization.
This modern information is aimed at bringing out the best of the secretary for greater efficiency. The end product of using the automated equipment by secretaries has led to increased output in the public sector.
The use of computer has also produced the need to use a systematic chain of instruction for the manipulation of data called program. The information and communication technology has also moved filling of document in file cabinets to diskettes, flash drives and other sophisticated devices that made storage and retrieval of information a lot earlier, thereby enhancing the performance of secretaries in modern organizations.
Information systems are also used by secretary for clerical tasks such as registering students, storing students’ data, solving schedule problems, etc.
Students are also taught data processing, programming, etc with computers Jerome (2006). Through tele/video conferencing, a modern secretary can participate in meetings and/ or conferences abroad without necessary traveling to the meeting venue. These modern equipments have therefore proved very useful instructional materials for a modern secretary.
- STATEMENT OF PROBLEM:
The use of Information Communication Technology (ICT) to secretary’s employability in organization is under-developed. The cost of installation/practical knowledge. The cost of associate with producing a piece of computer sometimes, can be enormous also the problems of how to manipulate the computer.
The lack of adequate technical knowledge has been a very influential problem as regards the complex and sophisticated nature of computer and its operational procedure.
Besides, there is also the problem of unstable/irregular power supply. The incessant power failure in our society sometimes calls for question; “can the computer actually be put to its optimum use”? This becomes a fundamental problem to the ICT students as study may suffer in the process.
In the other hand, the use of Information Communication Technology (ICT) has made it easy for fraud and embezzlement by electronics criminals” to use incriminating personal information to blackmail individuals, and, when such happen, they put the students in a professional fix.
- PURPOSE OF THE STUDY:
The primary purpose of this research work is to determine the influence of Information Communication Technology (ICT) on Secretary’s Employability.
SPECIFICALLY, THIS STUDY INTENDS TO:
- Ascertain the accessibility of modern Information Communication Technology to the modern secretaries.
- To identify the factors affecting the effective utilization of these Information Communication Technology in the successful operations of a business/public organization.
- To determine the extent which these factors/problems could be reconciled to permit effective and efficient ICT on employability of secretaries.
RESEARCH QUESTIONS
For the purpose of this study, the following research questions are posed:
- What are the influences of Information Communication Technology on secretary’s employability?
- Do secretaries have much access to these modern information systems?
- What are the factors affecting the effective utilization of these information communication technologies (ICT)?
- What effect can the Information Communication Technology make in the effective management of business organization?
- SIGNIFICANCE OF THE STUDY:
The importance of the study is very fundamental based on the following:
- The research findings would also help the students and researchers alike who would want to carry out these problems.
- This study is also significant in its attempts to serve as a vital instrument for secretaries and managers working in corporate organizations.
- It also improve the morale of secretary.
It will help them to decide on the best information systems that will enable them to carry out their business in a more successful way. All those who are conversant with information communication technology (ICT) will find this research work as a useful tool, since it will help broaden their horizon.
The Research findings would also help the students and researchers alike who would want to carryout these problems.
This study is also significant in its attempts to serve as a vital instrument for secretaries and managers working in corporate organizations, t will help them to decide on the best information, systems that will enable them to carry out their business in a more successful way. All those who are conversant with formation communication technology (ICT) will find this’ research work as a useful’ bol, since it will help broaden their horizon.
- SCOPE/LIMITATION OF THE STUDY
The generalization of the findings that would emerge from this study would be limited.to some selected organizations in Rivers State.
The study is also limited by inadequate and insufficient stock of materials relevant to this research. Besides that, finance and time have greatly hampered the writing of this project. Also the timing of the study posed some constraints, combining normal academic work with the project work was not ‘easy for the researcher.
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